We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures and Canada’s Top Growing Companies . We’re also honoured to be named a Greater Toronto Top Employer and recognized by Excellent Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Every day, we help Canadians who are building or rebuilding their financial future access the products and support they need to move forward with confidence. We're looking for a Director, Collections Strategy & Performance who understands that Collections is about more than recoveries.

It's about finding the right balance between customer outcomes, responsible lending, risk management, and business performance. We are looking for a strategic and analytical problem solver who can use data, insights, and sound business judgment to identify opportunities and improve how we operate. This is not a traditional Collections Director role.

You'll have the opportunity to influence strategy, lead transformation, and help shape the future of one of goeasy's most important functions. With significant autonomy and visibility, you'll partner across Operations, Analytics, Technology, Risk, and Compliance to build better experiences for customers while driving strong business results. Help define and execute the strategy for a critical part of goeasy's business.





Identify opportunities to improve customer outcomes, portfolio performance, and operational effectiveness. Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics. Use data and insights to inform decisions and influence business strategy.

Diagnose complex and ambiguous business problems, identify underlying performance drivers, and develop practical solutions. Translate analysis and insights into clear recommendations, priorities, and execution plans. Develop performance frameworks, reporting, and operating rhythms that improve visibility, decision-making, and accountability.

Strengthen risk management, governance, and regulatory compliance practices. Build and improve processes that create better experiences for customers and employees. Bring new ideas, challenge assumptions, and help drive the next phase of goeasy's evolution. 8-15 years of leadership experience in Collections, Operations, Strategy, Risk Management, Financial Services, Consulting, Analytics or a related field. ~ Demonstrated experience solving ambiguous business problems and identifying the underlying drivers of performance. ~ Ability to connect strategy with execution and lead initiatives from analysis through implementation. ~ Ability to balance customer needs,



business objectives, and regulatory requirements. ~ Experience in Collections, call centre operations, third-party vendors, agencies, or offshore partners is considered an asset but is not required.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office. Performance-based annual bonus and long-term equity incentives designed to support leadership impact and long-term wealth creation. As a TSX-listed company (GSY), goeasy offers long-term equity incentives, giving team members the opportunity to contribute to and benefit from our continued success.

Employee discounts on furniture, electronics, and appliances. Lead your own development journey with personalized growth plans, supported by coaching and mentorship to help you reach your leadership goals. Fuel your personal and professional growth with our Tuition Assistance Program.

Access 24/7 healthcare with Virtual Doctor Appointments. Exclusive access to our free on-site goeasy gym and fitness studio at head office. Enjoy a state-of-the-art office space with perks like a games room, healthy snack program, free gated parking.

Diversity, Inclusion, And Equal Opportunity Employment As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

📌 Strategy & Performance Manager F/H (Mississauga)
🏢 goeasy
📍 Mississauga