Support Manager (Toronto)

Support Manager (Toronto)

17 Aug
|
Jobtailor
|
Toronto

17 Aug

Jobtailor

Toronto

Lead transformational business initiatives across assigned business units and design future-state reconciliation solutionsDrive organizational change management with cross-functional teams, business units, operations teams and global process service partnersEstablish enterprise reconciliation centers of excellence and best practicesConduct advanced business analysis and requirements elicitationLead strategic stakeholder alignment and organizational transformationDesign and optimize GL-to-source, sub-ledger, intragroup, cash, asset and n-way reconciliation processesOptimize SmartStream TLM configurations and implement reconciliation best practicesDevelop EPICs, user stories, process flows, UAT plans, cut-over strategies and RTB hand-over documentationArchitect Financial Information Business Rules and static data configurations for onboarding and off-boardingProvide technical leadership in data transformation, ETL optimization and advanced reporting solutionsRequirementsBachelor's degree in Business, Information Technology, Engineering, or equivalent skilled qualification6+ years of business analysis experience delivering large-scale initiatives3+ years leading end-to-end financial services transformation initiativesDeep understanding of GL matching, exception management, cash reconciliation, balance reconciliation, suspense accounts, sub-ledger reconciliation and multi-way reconciliationExperience in domestic banking, international banking or insurance environmentsExpertise in requirements elicitation and management, enterprise analysis, requirements analysis,



solution assessment and validationAbility to translate financial services requirements into technical solutionsSource-to-target data mapping and current-state versus future-state gap analysis proficiencyEnterprise-level delivery experience across CTB, RTB and Operations teamsCross-functional leadership, stakeholder engagement and change management capabilitiesAbility to work independently with minimal supportFlexibility for occasional weekend availability during go-lives and production cutoversSmartStream TLM Platform proficiencyKnowledge of GL attestation policies, reconciliation workflows and PEGA Attestation WorkflowUnderstanding of trade lifecycle management and SDLC principlesExperience with Datastage, Monarch, Apache Airflow or PythonTableau proficiencyUAT testing and production release support experienceFamiliarity with JIRA and ConfluenceCore CompetenciesDemonstrates expertise in leading financial services transformation initiatives, with a strong focus on GL matching, reconciliation processes, and advanced business analysis. Proficient in stakeholder engagement, change management, and technical leadership in data transformation and reporting solutions.Highest-signal resume keywordsFinancial Services TransformationGL Matching and ReconciliationSmartStream TLM ProficiencyRequirements Elicitation and ManagementCross-Functional LeadershipATS Optimization KeywordsHard SkillsBusiness AnalysisData TransformationETL OptimizationSource-to-Target Data MappingUAT TestingProcess Flows DevelopmentAdvanced Reporting SolutionsGap AnalysisReconciliation Process DesignFinancial Information Business RulesSoft SkillsStakeholder EngagementChange ManagementIndependent WorkCross-Functional CollaborationOrganizational TransformationIndustry KeywordsDomestic BankingInternational BankingInsuranceGL Attestation PoliciesReconciliation WorkflowsTrade Lifecycle ManagementSDLC PrinciplesTools & TechnologiesSmartStream TLMDatastageMonarchApache AirflowPythonTableauJIRAConfluence #J-18808-Ljbffr

📌 Support Manager (Toronto)
🏢 Jobtailor
📍 Toronto

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