Job Title: Support Services Officer, Community Services
Requisition #: 26-0180
Location: Stratford
Department: School of Community Services
Payband: F
Starting Rate: $32.10
Payband Range: $32.10 - $37.04
Hours/Week: 35
Posting Date: Friday, August 14, 2026
Closing Date: Monday, August 24, 2026 at 11:59 PM EST
Vacancy Type: Support Staff - Full time Temporary Appendix D Contract
Position Summary Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate to April 18, 2027, with the possibility of extension)
The Support Services Officer supports the delivery and administration of Academic Upgrading (AU) programs within the School of Community Services. This role coordinates administrative and operational activities for full-time, contract, and special-project programming while providing responsive, confidential, and student-centred service. Working closely with students, faculty, staff, and external partners, the incumbent supports learner intake, registration, reporting, scheduling, program operations, and quality initiatives to ensure accessible and high-quality programming.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:00 p.m., with three days on-site at the 130 Youngs St. in Stratford, and two days remote.
Responsibilities Program operations and student services
Coordinate logistics for online and in-person program delivery
Respond to program inquiries and provide information related to admissions, registration, attendance, fees, credentials, sponsorships, and student supports
Coordinate the student intake process, including assessments, documentation collection, class placement, orientations, and onboarding activities
Maintain student records, attendance tracking, registrations, waitlists, and learner files
Conduct required student follow-up activities at designated intervals




Coordinate classroom scheduling and maintain program schedules within the Student Information System (SIS)
Monitor course section setup and ensure the accuracy of student and course data
Data management and reporting
Collect, verify, and maintain student information in EOIS-CaMS and other College systems
Monitor data quality and resolve discrepancies
Prepare reports and statistical information for management and Ministry reporting requirements
Collect, analyze, and organize operational data to support planning, scheduling, and space utilization
Maintain records related to registration, achievement, and program completion
Contract administration and special projects
Coordinate administrative activities for external contracts and special projects, including programs such as WSIB, Connect2Skills, and Pre-Apprenticeship initiatives
Track contract-related data and reporting requirements
Coordinate student registration activities and maintain accurate student records
Coordinate staff scheduling, classroom bookings, and course setup activities
Support relationships with external stakeholders and coordinate memberships, as required
Marketing and communications
Monitor program webpages and collaborate with Marketing to ensure content is current
Coordinate the development and distribution of promotional materials, including flyers and program communications
Monitor compliance with Ministry branding and communication standards
Coordinate and participate in recruitment and outreach events
Collect and track student success stories and maintain associated consent documentation
Quality assurance and continuous improvement




Coordinate Program Advisory Committee (PAC) meetings, including scheduling, communications, minute-taking, and document preparation
Support College quality assurance processes and follow-up activities
Coordinate access to and administration of eConestoga course shells for faculty and students
Provide recommendations to support program effectiveness and continuous improvement
Qualifications A two-year diploma in Business Management, Office Administration, or a related field is required
Minimum three years of practical work experience in a busy office environment is required; preferably within an educational organization
Experience entering data in EOIS-CaMS is required
Experience with SharePoint document management is considered an asset
Ability to collect, manipulate and analyze information and prepare a variety of reports and documents
Superior organizational skills, ability to prioritize work, confidential and professional
Adapts easily and enjoys change, new projects, and priorities
Ability to meet deadlines and work under pressure with changing directions
Attention to detail and follow-through is critical
Excellent verbal and written communication skills and well-developed problem- solving skills
Ability to initiate action and work independently as well as in a team
Initiative, sound judgement, ability to interact with others with tact and diplomacy
Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.

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📌 Support Services Officer, Community Services (Ontario)
🏢 Conestoga College
📍 Ontario