Elevate your customer service skills with Grainger as a Bilingual Customer Service Representative in Saint-Laurent, Quebec. This hybrid role blends inbound service with critical problem solving across platforms.

Grainger is seeking full-time representatives passionate about building customer relationships. With in office training and a hybrid work environment, you will connect through effective communication skills. Required abilities include navigating technical challenges and providing customers with seamless service.

Key Responsibilities:
• Respond to inbound calls and emails with professionalism
• Utilize critical thinking to resolve customer inquiries
• Manage accounts and product orders efficiently
• Collaborate with team members in a supportive setting
• Mitigate customer concerns and ensure satisfaction

Requirements:
• Fluent in French and English
• High School diploma or equivalent
• 1+ years of customer service experience
• Proficiency in Microsoft Office and Salesforce
• Ability to maintain a secure and distraction-free workspace

Bring your bilingual communication skills and customer-focused mindset to support clients at Grainger.
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📌 Bilingual Customer Service Role at Grainger (Quebec City)
🏢 W.W. Grainger
📍 Quebec City