Become a vital part of Mortgage Automator as a Helpdesk Technician, providing exceptional Tier 1 technology support in a hybrid work environment. You'll assist colleagues with hardware, software, and account issues to ensure productivity.

In this crucial role, you will serve as the first point of contact for tech-related inquiries, helping to maintain efficiency within the team. With your technical skills and customer service orientation, you'll assist in onboarding recent hires and resolving everyday tech challenges. You'll collaborate with various departments to enhance the overall employee experience at this fast-growing FinTech company.

Key Responsibilities:
• Respond to incoming helpdesk tickets promptly
• Prepare and configure laptops for new hires




• Manage password resets and account permissions
• Track IT hardware inventory and coordinate repairs
• Maintain internal knowledge base for troubleshooting

Requirements:
• Diploma/Degree in IT or related field
• 1–3 years in helpdesk or technical support
• Knowledge of Windows, macOS, and Microsoft 365
• Understanding of networking fundamentals
• CompTIA A+ certification or working towards it

Bring your technical expertise and customer service skills to Mortgage Automator and support a transformative company in the lending industry.
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📌 Helpdesk Technician at Mortgage Automator (Ontario)
🏢 AceStack
📍 Ontario