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Reporting to the Aquatic Coordinator, the Aquatic Supervisor will provide strong leadership and expert guidance to staff by following the City's core values of Care, Collaboration, Courage, and Service. Under the direction of the Coordinator, you will provide supervision, and coordinate daily operation of the pool. You will ensure that quality programming is delivered to patrons in a safe manner.

Key Duties and Responsibilities Provide supervision to programs to ensure they meet quality and safety standards set out by the City and the Lifesaving Society
Respond to problems and issues such as medical emergencies, power outages, and pool accidents
Ensure a high level of customer service to patrons to promote repeat participation
Participate in the hiring process of part time staff as required
Conduct orientations and facility training sessions that ensure effective swim instruction and safety
Create staff schedules to ensure adequate coverage to meet needs
Work with staff to increase performance and ensure they have current certifications
Oversee the aquatic volunteers and provide ongoing feedback and training
Monitor and verify hours worked and input into payroll system
Review any accident or incident reports and escalate when required
Manage aquatic drop in programs for recreation swims
Manage inventory and functionality of pool safety equipment, materials, uniforms, and supplies
Assist the Aquatic Coordinator with program development to meet the needs of the community
Assist as needed with the customer registration process,



monitoring waitlists and make recommendations
Support program planning of future sessions, assist with benchmarking and comparisons
Assist marketing with brochure descriptions of new programs as needed
Education and Experience High School Diploma
National Lifeguard, LSS Swim, Lifesaving and Emergency First Aid Instructor, Standard First Aid with CPR-C or Intermediate First Aid with CPR-C & AED, LSS Bronze Examiner and Aquatic Supervisor required
Diploma in Recreation Leadership and advanced aquatic leadership certifications such as LSSSwim &Lifesaving; Instructor Trainer, NLInstructor/Examiner,LSSStandard First Aid Instructor/Examiner, Examiner Mentor an asset
Minimum 1 year relevant experience
Required Skills/Knowledge Well organized, independent and highlymotivated, with the ability to handle multiple job responsibilities, set priorities, problem solve and work with all levels of staff
Knowledge of ActiveNet and SAP systems is an asset
You also have demonstrated experience in coaching, team building and supervising and developing staff to achieve high levels of performance
Proficiency in Microsoft Office Suite applications with a strong knowledge of Excel and Word




Dedicated to continuous learning of aquatics
Manages organizational change through strong leadership and communication skills
Demonstrates and encourages perseverance and resilience in difficult times
Demonstrates strong written and verbal communication skills
Encourages innovative thinking and new ideas
Proven ability to oversee and track budgets
Demonstrates and encourages excellent listening skills and different points of view
Ensures that objectives and accountabilities are clearly communicated within the department
Empowers staff to support a culture of learning, mentoring, and sharing
Moderate physical effort required. Must be physically fit in order to maintain required technical certifications
Evening and weekend work and continuous exposure to the pool environment, pool chemicals and extreme temperature fluctuations
Occasionally is contacted outside work hours to support part time staff on site
Demonstrate the City’s corporate values of care, collaboration, courage and service
Demonstrates personal leadership
Builds people and culture
Cultivates open communication
Shapes the future
Navigates and leads through complexity and change
We thank all candidates for their interest, however, only those under consideration will be contacted.
TheCity of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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📌 Aquatic Supervisor (Ontario)
🏢 City of Richmond Hill
📍 Ontario