Elevate customer experiences with Assent as a Technical Support Architect. Leverage your expertise in resolving escalations and optimizing AI-driven workflows in a hybrid work environment.

As a senior-level Technical Support Architect, you will deliver exceptional support for customers and suppliers. This role requires advanced troubleshooting skills, a collaborative approach with Development, and robust analytical capabilities. You will manage critical escalations and define AI-driven processes, enhancing efficiency and customer satisfaction.

Key Responsibilities:
• Serve as primary technical escalation point for complex issues
• Proactively manage customer expectations and resolutions
• Review code to diagnose and troubleshoot problems




• Mentor junior technical specialists and enhance team capabilities
• Collaborate with teams to optimize AI-driven workflows

Requirements:
• Bachelor’s degree in Computer Science or related field
• 5-7 years in technical support or related roles
• Experience with SaaS and Supply Chain Management software
• Strong analytical and communication skills
• Proficiency in API integrations and Salesforce CRM

Drive innovation and support at Assent by leveraging your technical support expertise.
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📌 Technical Support Architect at Assent (Ontario)
🏢 Assent
📍 Ontario