Join O'Dell HVAC Group as a National Customer Experience Manager to enhance service models across Canada. This fully remote role focuses on improving customer interaction processes and ensuring seamless service delivery.In this hands-on management position, you will collaborate with various departments to establish a unified customer experience. You will implement a national service model, assess existing customer inquiries, and identify areas for improvement.



This role is pivotal to fostering customer-centric practices while working with regional leaders to drive continuous improvement throughout the organization.Key Responsibilities:Develop and implement a national customer experience modelAssess current management of customer inquiries across departmentsEstablish service standards and escalation processesCoordinate with departments for effective coverageMonitor service performance and manage escalationsRequirements:Minimum five years in customer experience or related fieldsExperience improving customer-facing processesStrong project management and communication skillsProficiency with CRM and customer service platformsFrench-language capability is an assetEnhance your career by driving customer experience excellence with O'Dell HVAC Group.#J-18808-Ljbffr

📌 Customer Experience Manager - O'Dell Hvac Group (Calgary)
🏢 O'Dell HVAC Group
📍 Calgary