IT - Senior Business Applications Services Manager
Job Description
Posted Monday, June 8, 2026 at 4:00 AM

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Role Summary
The Senior Manager, Business Applications Services is a senior IT leadership roleaccountable for the end-to-end ownership, governance, and evolution of mission-criticalbusiness application services supporting finance, supply chain, operations, and customerplatforms.

Operating within a service-based IT operating model, this role serves as the single

accountable Service Owner for Business Applications, ensuring that services are:

Stable and reliable

Scalable and secure

Cost-effective

Continuously improving and aligned to business outcomes

This position leads cross-functional teams across ERP (JDE), WMS (Körber), CRMplatforms, and supporting application services while driving a 3-year strategic roadmapfocused on modernization, optimization, and value delivery.

Scope of Responsibility
Primary Services Owned

JDE ERP Platform

CRM Platform Services (Zoho/Salesforce)

Business Application Operations & Enhancements

Vendor / Package-based Applications (Cloud & SaaS ecosystem)

This role provides unified accountability across these domains, ensuring consistentgovernance, prioritization, and service performance.

Key Accountabilities
Service Ownership & Accountability

Own end-to-end service health, including availability, performance, and reliability

Define and manage service KPIs:

Application availability

Incident aging

Release predictability

Business satisfaction

Ensure clear ownership of risk, backlog, and service outcomes

Act as escalation point for critical incidents and service disruptions

Application Lifecycle & Roadmap Leadership





Define and continuously evolve a 3-year Business Applications roadmap

Lead:

Application rationalization

Technical debt reduction

Upgrade and modernization strategies

Align roadmap to:

Business priorities

Digital transformation objectives
Delivery Oversight & Release Governance

Ensure structured governance for:

Enhancements

Configuration changes

Minor/medium change delivery

Oversee release planning, cadence, and deployment stability

Partner with IT Delivery (PM CoE) while retaining service accountability for outcomes

Business Partnership & Stakeholder Alignment

Act as primary IT partner to Finance, Supply Chain, Operations, and Commercial stakeholders

Translate business priorities into clear service roadmaps and backlog priorities

Lead governance forums and provide:

Service health reporting

Risk visibility

Investment recommendations

Operational Excellence & Continuous Improvement

Incident and problem management

Monitoring and service observability

Establish automation-first mindset for:

Support processes

Application operations

Improve service maturity toward predictable, data-driven operations

Team Leadership & Organizational Development

Lead and develop:

Platform Team Leads (JDE, Körber,CRM)

Application support and development teams

Build a high-performing organization with:

Clear accountability

Strong engineering practices

Continuous skill development

Required Experience & Qualifications
Experience

10+ years in IT with:

Enterprise applications leadership

ERP/WMS/CRM ecosystems

Service Owner, Application Manager, or similar

Experience operating in:





Service-based or product-based IT models (ITSOM preferred)

Technical & Domain Knowledge

Robust understanding of:

ERP (JDE preferred)

WMS (Körber or similar)

CRM platforms

Knowledge of:

Application lifecycle management

Integration patterns

Cloud/SaaS ecosystems

Executive-level communication and stakeholder management

Strong governance and decision-making capability

Ability to translate business strategy into technology outcomes

Why Join Us
Ready to join our team? Here’s why …

Comprehensive group advantages: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability

Wellness Incentive Program and Employee Assistance Program

RRSP / 401(k) matching program

Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off

A casual, fun, and collaborative work environment

Lively social calendar— there’s always something for everyone

Generous employee discounts on our products

Ongoing learning and development opportunities

The chance to work alongside a highly talented , high-performing team

Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal chance employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

#J-18808-Ljbffr

📌 IT - Senior Business Applications Services Manager (Quebec City)
🏢 JAM Industries
📍 Quebec City