Become a Solutions Analyst with TEKsystems in Longueuil, QC, where you will deliver customer contact center solutions through critical analysis and documentation. Engage in stakeholder collaboration and oversee solution deployment with a hybrid work model.

In this intermediate-level contract role, you will analyze business requirements and participate actively in delivering solutions. Your expertise in Genesys Cloud CX products will be crucial as you create necessary documentation and support testing. Understanding stakeholder needs and monitoring post-implementation satisfaction will be key to driving success.

Key Responsibilities:
• Collaborate with stakeholders on requirements understanding
• Identify feasible solutions to meet needs




• Analyze requirements while creating documentation
• Support solution design and validation processes
• Conduct post-implementation follow-ups for stakeholder feedback

Requirements:
• Minimum three years of relevant experience
• Relevant diploma or degree required
• Solid analytical and writing skills
• Proficient in English, both spoken and written
• Ability to work independently in complex environments

Utilize your analytical skills, documentation expertise, and stakeholder engagement to ensure effective solution delivery at TEKsystems.
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📌 Solutions Analyst at TEKsystems (Quebec City)
🏢 TEKsystems
📍 Quebec City