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At Tangerine,we’reredefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking,we’recommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? Ifyou’rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’sshape the future of banking together!

What you will be doing:
As the Senior Manager, Client Growth Strategy, you will have the exciting opportunity to lead strategies and program management with a focus on winning long-term primary banking relationships while also finding opportunities to deepen client relationships on multiple projects. You will also focus on leveraging data and identifying where clients are in their relationship with Tangerine and developing client centric multi-channel outreaches to drive multi-product cross-sell, client engagement and Primacy. The role will require strong collaboration with squads and cross-functional teams, owning key KPIs and ensuring that strategies and tactics are achieving the targets.

Is this role right for you? In this role, you will:

Be a business owner of a squad and key KPIs

Build always-on multi-channel outreaches to drive new cross-sell penetration rates, growing balances with existing clients and identifying multi-product cross-sell opportunities





Continue to have an appetite to drive innovation to make programs better and be laser focused on increasing client personalization leveraging existing and new capabilities along with key data insights about our clients and priority segments

Track and measure performance across programs with analytics and key partners on a monthly/quarterly basis and socializes with key stakeholders across multiple levels at the Bank

Conduct deep-dive analysis with available client dashboards and analytics to identify new opportunities to enhance existing programs and stand up new programs

Lead various Steerco’s, quarterly/annual planning and larger presentations with stakeholders across the bank

Lead and drive a client focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge

Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Championing a client- obsessed culture

Leveraging a growth mindset, embracing learning and continuous improvement

Contributing to a energetic workplace fostering trust, integrity and inclusion

Removing obstacles to drive momentum across teams

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Post-secondary education in a related field; marketing or business administration preferred

Multiple years of management experience, including in Channel Marketing, Channel Programs, Customer Strategy, or Product/Program Management





Strong ability to build comprehensive strategies and proposals

The ability to analyze large data sets and derive insights to drive strategy and post-mortem conclusions

Strong organizational change management orientation

Strong strategic thinking and results focus skills

Demonstrated success in working cross-functionally to deliver large, multi-faceted programs

Understanding of Retail Products financials and P&L;

Strong understanding of client personalization and offline, online and assisted channels

The ability to own, motivate and drive large programs across multiple stakeholders

Strong relationship management and collaboration skills

Strong presentation deck building and delivery skills with partners and senior leadership audiences

AI fluency

A craving to contribute to a high‑performing team

Ability to drive results in periods of change

Track record of fostering an inclusive culture

What's in it for you?

You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.

We are creating something game changing and you get to make your mark on it.

You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.

From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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📌 Senior Manager, Client Growth Strategy - Tangerine (Ontario)
🏢 Tangerine Bank
📍 Ontario