Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How we started: Founded in 2013 by Dwayne D’Souza,HeliosXwas built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.
Where we are now: We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.
Where we’re going: 2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long-term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.
There’s never been a more exciting time to join HeliosX.



Come be a part of making our dream of easier and faster healthcare a reality!
The Prospect The Senior CRM Manager is a creative communications thinker, and get-your-hands-dirty doer to help nail how we engage customers through CRM. They have excellent analytical, strategic and prioritisation skills, and a hunger to test and learn their way to success. They will shape how we communicate, how we segment and how we entice customers to transact, all the while helping them unlock more and more of the value they came to us for.
What you’ll do Delivering overarching CRM strategy within US & Canada markets
Work collaboratively with other areas of the business such as Product, Creative, Brand, Clinical and Analytics teams to create the most powerful multi-channel CRM programmes
Deliver new and optimise existing processes and activities for engagement, efficacy and efficiency
Devise, implement and report on CRM initiatives which build customer lifetime value
Optimise and maintain the transactional suite of communications
Leverage the available data and segmentation to better understand our customers and identify areas of opportunity
Work closely with Analytics and Engineering to unlock data required to power campaigns




Continually test and learn to further optimise campaigns
Design, maintain and circulate regular reporting
Take responsibility for the NPS, Surveys and Reviews strategy
Keep on top of the latest trends and best practices in CRM and bring to the table
Knowledge-share with other members of the team
What you’ll bring to HeliosX End-to-end delivery of automated CRM lifecycle initiatives, from strategy to analysis
Experience building campaigns using an Email Service Provider (ESP)
Experience using BI tools and strong Excel skills
Data-driven, commercially astute and highly analytical
Creative problem-solver with a can-do, self-starting attitude
Excellent communicator with strong stakeholder management and influencing skills
Able to multitask, prioritise effectively and work at pace across multiple projects
Comfortable working in fast-paced, changing environments and prioritising by business need, effort and potential return
Strong English skills; Braze and strong HTML experience desirable
Life at HeliosX Generous equity allocations with significant upside potential
25 Days Holiday (+ public holidays)
Private healthcare, including dental and vision cover
Employee Pension with Smart Pension and enhanced parental leave
Cycle-to-work and Electric Car schemes
Free monthly products from Dermatica and MedExpress, plus family discounts
Home office allowance
Wellbeing perks: Headspace subscription, gym discounts, L&D; budget, and free Audible subscription

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📌 Senior CRM Manager (US/CA) (Ontario)
🏢 HeliosX Group
📍 Ontario