Responsible for planning and coordinating overnight city delivery operations while providing administrative and clerical support to the Dock Supervisor during the same shift. This dual-function role combines route planning, TMS data management, and dock documentation to support next-day operational readiness. The Operations Specialist plays a critical role in ensuring effective freight flow, accurate recordkeeping, and seamless communication between dispatch, dock, and driver teams across the overnight window.

KEY JOB FUNCTIONS

Analyze and prioritize inbound freight volumes for next-day city delivery

Plan and assign delivery routes for 55+ drivers based on geography, freight profile, time sensitivity, and capacity

Load trips into TMS system and ensure routing aligns with operational KPIs

Monitor exceptions and reassign freight as needed to meet delivery windows

Flag late arrivals or high-priority loads requiring dispatch escalation and adjust plans in real-time

Prepare morning dispatch documentation including driver trip manifests and routing instructions

Provide clear shift handover updates to day dispatch and dock supervisors

Perform driver check-in and check-out procedures, ensuring accurate recording of information and Support the Dock Supervisor with completion and organization of all dock paperwork and documentation

Update internal systems including TMS with shipment data; maintain route manifests, trip records, and OS&D; and Dock Control Reports each shift

Coordinate with shunting team regarding trailer movements and dock door assignments





Act as liaison between dock floor operations and administrative teams to support communication and Assist forklift operators by addressing questions and coordinating workflow as directed by the Dock

Participate in continuous improvement initiatives to optimize routing, documentation, and service levels

Any other duties as assigned by Operations Management

ORGANIZATION STRUCTURE
Reports directly to Operations Manager

Internal interaction with City Dispatch, Dock Supervisors, Forklift Operators, Customer Service, US Planning, and Customs

REQUIREMENTS

2+ years’ experience in LTL dispatch, routing, transportation planning, or a logistics administrative role

Familiarity with the GTA/Southern Ontario delivery network and regional traffic patterns

Experience using dispatch/TMS systems (e.g., TruckMate); proficiency in Microsoft Office

Strong understanding of LTL operations, trip planning, and cross-dock processes

Strong organizational, documentation, and problem-solving skills with attention to detail

Excellent communication skills and ability to work independently on an overnight shift in a fast-paced

This position plays a pivotal role in daily service execution, dock accuracy, and customer satisfaction. Applicants should bring a proactive mindset, route planning expertise, strong administrative skills, and the ability to manage multiple priorities independently through overnight shift hours.

We are an equal opportunity employer that promotes diversity and inclusion. If you are searching for an opportunity to grow your career while adding value to our team and receiving the star treatment, then this is the role for you.

Please note:

This job description contains the information necessary to evaluate and distinguish it adequately from other positions. It is not intended to be a detailed description of the position's every duty and responsibility.

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📌 City Planner/Operations Specialist (Ontario)
🏢 Polaris Transport
📍 Ontario