Remote Director: CCaaS Transformation & AI Solutions (Ontario)

17 Aug

Caylent

Ontario

17 Aug

Caylent

Ontario

Caylent is seeking a Head of Contact Center Transformation & Business Solutions to lead functional and business analysis for Amazon Connect transformations. You will guide BRD development, design target-state CCaaS architectures, and mentor BSAs across multiple markets.
You will collaborate with CXE program management, engineering, QA, and account leadership to ensure delivery aligns with business goals and Caylent best practices, while advising on AI-enabled capabilities and governance.
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📌 Remote Director: CCaaS Transformation & AI Solutions (Ontario)
🏢 Caylent
📍 Ontario

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