Embark on your career in financial technology with a hybrid Banking Product Support Analyst role. You'll provide crucial support for digital platforms while collaborating with clients and internal teams.

In this role, you will be responsible for troubleshooting, prioritizing, and resolving inquiries for client service teams and business clients. This position demands solid analytical skills, experience in digital platforms, and collaboration with various stakeholders. You will act as a trusted advisor, creating support documentation while being engaged in product readiness activities.

Key Responsibilities:
• Analyze and resolve inquiries related to digital platforms
• Collaborate with technology partners and internal teams
• Create and improve support documentation and guides




• Support product readiness and incident management tasks
• Monitor support requests and identify trends for improvement

Requirements:
• Bachelor’s degree and 3 years of application support experience
• B2B experience in financial services or brokerage
• Familiarity with Jira, Confluence, or SQL is a plus
• Knowledge of system/application development is advantageous
• Availability for occasional support outside business hours

Elevate the client experience through expert support and documentation in your role.
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📌 Hybrid Banking Product Support Analyst (Ontario)
🏢 Infotree Global Solutions
📍 Ontario