Lead with Heart. Decide with Confidence. Help Members Rebuild.

Supervisor, Property Claims

The Opportunity

You’re a natural leader who knows that great claims handling is equal parts expertise, empathy, and good judgment. As Supervisor, Property Claims, you’ll guide a team of property adjusters through complex, high-impact moments for our members—ensuring claims are handled fairly, efficiently, and with care. You’ll balance day-to-day operations with coaching, quality oversight, and forward-thinking planning, including preparing for and leading responses to catastrophe events.

This role is ideal for someone who thrives in a fast-paced environment, enjoys developing others, and understands how strong leadership in claims directly shapes member trust, experience, and long-term loyalty.

A Place to belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

- Competitive salary and flexible benefits

- Employer-paid retirement savings program

- Employee-exclusive discounts on travel, insurance, memberships, and more

- Free travel medical insurance for you and your immediate family

- Ongoing professional development

- Paid vacation and personal days, including a Volunteer Day and Me Day

- Flexible work models that make sense for your lifestyle

Who You Are

- A people-first leader who motivates, coaches, and supports a diverse team

- Calm, confident, and thoughtful when navigating escalations or high-severity claims

- Organized and adaptable, especially when volumes fluctuate during catastrophe events





- Fair and transparent in decision-making, with a strong sense of accountability

- Curious about better ways of working and open to process improvement and innovation

- Aligned with AMA’s values of integrity, respect, collaboration, and excellence

How You’ll Make an Impact

- Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance

- Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members

- Mentor adjusters through coaching, audits, and one-on-one development conversations

- Handle escalations and sensitive files with professionalism and sound judgment

- Ensure claims practices meet legislative, regulatory, and financial requirements

- Approve reserves, settlements, denials, and use of experts where appropriate

- Prepare, execute, and continuously improve AMA’s annual catastrophe response plan

- Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners

- Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service

What You Bring to the Table

- Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims

- Post-secondary education, with an insurance designation completed or in progress (CIP, FCIP, CRM preferred)

- Strong knowledge of property policy wordings, building construction, and claims legislation

- Experience with estimating tools such as Xactimate (preferred)

- Proficiency with Microsoft Office and insurance operating systems

- Proven leadership skills with the ability to guide teams through busy, high-pressure situations

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible setting. If you require an accommodation at any time during our recruitment process, please contact [email protected]. We’ll work with you feel supported throughout your journey with us.

-WORK MODEL:

Hybrid-We thank all applicants for their interest; however, only those selected for an interview will be contacted.

📌 Supervisor, Property Claims (Edmonton)
🏢 Alberta Motor Association
📍 Edmonton