Manage the day-to-day activities for planning, coordination, and delivery of Salesforce Field Service and related system initiatives using Agile practices

Manage a team of 4-6 developers to deliver business requirements and enhance system features

Work closely with the Systems Specialist, managing activities related to roadmap delivery, integrations, system upgrades, and operational support

Manage work intake, sequencing, and delivery using JIRA as the system of record for development and Salesforce for user support

Translate prioritized backlog items into executable 2-week sprints and monthly release plans

Manage activities across configuration, development, testing, deployment, and post-release validation

Provide coaching, training, and guidance to team members to support skill development and high performance

Manage team workload and capacity, including unplanned work, priority churn, and scope creep

Guide and oversee Agile ceremonies

Requirements Minimum of 5 years of experience as a manager delivering Salesforce or enterprise IS solutions

3+ years of working in Agile delivery environments with teams adopting Agile ways of working

3+ years of strong working knowledge of JIRA for backlog, sprint and delivery management

3+ years of coordinating work with a development team





Experience working within Salesforce ecosystem

Ability to learn and understand software programs and new systems

Excellent interpersonal skills, combined with solid verbal and written communication skills

Core Competencies Demonstrates expertise in managing Salesforce Field Service initiatives and Agile delivery practices, with a strong focus on team leadership, backlog management, and system enhancements. Proven ability to coach and guide teams while ensuring effective delivery of business requirements and operational support.

Highest-signal resume keywords Salesforce Management

Agile Delivery

JIRA Proficiency

Team Leadership

Backlog Management

ATS Optimization Keywords Hard Skills Salesforce Field Service

Agile Practices

Backlog Management

Sprint Planning

System Integration

Configuration Management

Testing and Deployment

Post-Release Validation

Team Coordination

Capacity Management

Soft Skills Interpersonal Skills

Verbal Communication

Written Communication

Coaching

Guidance

Industry Keywords Enterprise IS Solutions

Agile Environments

Roadmap Delivery

Operational Support

Tools & Technologies JIRA

Salesforce

📌 Supervisor, Operational Systems (Vancouver)
🏢 Jobtailor
📍 Vancouver