Elevate your career with Staples as a Bilingual Customer Support Specialist, delivering exceptional service in both English and French within our store environment. Support customers with government services, from health card applications to driver's license renewals.

As a key representative in our partnership with ServiceOntario, you will provide knowledgeable and empathetic service to all customers. This role requires critical problem-solving and attention to detail to ensure customer satisfaction and transaction accuracy. You will need strong communication skills to explain service details and fees, handle escalations, and support your team.

Key Responsibilities:
• Provide respectful and consistent service to all customers
• Communicate service details and de-escalate customer concerns




• Refer customers to appropriate departments as needed
• Maintain brand standards and perform merchandising tasks
• Complete lobby readiness and customer satisfaction activities

Requirements:
• 1-2 years of customer service experience required
• Bilingual in English and French preferred
• Proficiency in Microsoft Office and database programs
• Ability to prioritize tasks in a quick-paced environment
• Strong attention to detail and data accuracy

Utilize your bilingual skills and customer service expertise to support Staples in enhancing customer experiences.
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📌 Bilingual Customer Support Specialist at Staples (Ontario)
🏢 Staples Canada
📍 Ontario