Elevate customer support with GreenShield as a Bilingual Customer Experience Management Specialist. You will address complex member concerns with empathy, ensuring quality service and timely resolutions.

In this key role, reporting to the Supervisor of Customer Service Operations, you will manage escalated customer interactions and proactively communicate with members to improve their experience. Your focus on conflict resolution and strong analytical skills will drive success as you work collaboratively with internal teams to find solutions. You'll contribute to enhancing overall member satisfaction through high-quality data capture and accurate case documentation.

Key Responsibilities:
• Manage complex member concerns effectively
• Provide emotional support and timely resolutions




• Collaborate with internal teams for problem-solving
• Maintain accurate documentation of member interactions
• Identify trends to support organizational improvements

Requirements:
• Bilingual in English and French
• Experience in contact centre or member service
• Solid conflict resolution and de-escalation skills
• Excellent communication abilities, written and verbal
• Proven organizational and case management skills

Bring your bilingual expertise, analytical thinking, and commitment to exceptional service to GreenShield.
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📌 Bilingual Customer Experience Specialist (Ontario)
🏢 Green Shield Canada (GSC)
📍 Ontario