Location: Toronto, ON | Hybrid : 2–4 Days WFO | Duration : 12 Months

We are seeking a Salesforce Production Support Analyst with solid Salesforce development, administration, and production support experience, along with hands‑on nCino expertise.

Job Description:-
Key Requirements

3+ years of Salesforce Administration & Development experience.

2+ years of nCino Loan Management experience with knowledge of lending operations.

Solid hands‑on experience with Apex, Triggers, Batch Apex, Visualforce, Lightning, SOQL/SOSL .

Experience with Salesforce REST APIs, integrations, and data connectors .

Strong knowledge of Salesforce objects, workflows, security, reports, dashboards, and data models .

Proficiency in SQL and relational databases .

Experience troubleshooting production incidents,



integrations, and Salesforce customizations .

Knowledge of SSL, SAML, and JWT certificates for system integrations.

What You’ll Do

Manage end‑to‑end production support , incident triage, troubleshooting, and resolution.

Support deployments, releases, hotfixes, and post‑release validation .

Administer Salesforce users, permissions, configurations, and environments.

Troubleshoot and optimize Salesforce applications and integrations .

Collaborate with business and technical teams to deliver reliable Salesforce solutions.

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📌 Salesforce Production Support Analyst (Ontario)
🏢 TEKGENCE
📍 Ontario