Enhance guest experiences as a Guest Service Agent with Germain Hotels. Use your attentiveness and creativity to ensure personalized service and memorable stays for every visitor.

As a Guest Service Agent, you will play a key role in greeting and assisting guests from check-in to check-out. Your understanding of their needs will be vital in addressing requests courteously and creatively, ensuring each guest leaves with a lasting positive impression. You'll collaborate with various departments to deliver top-notch service tailored to individual preferences.

Key Responsibilities:
• Facilitate smooth guest check-in and check-out processes
• Address guest requests promptly and efficiently
• Resolve issues to enhance guest satisfaction




• Collaborate with team members for personalized service
• Offer detailed information about the establishment and amenities

Requirements:
• Diploma in Hospitality preferred
• Robust communication skills, both oral and written
• Positive customer service attitude with professionalism
• Ability to manage challenging situations calmly
• Experience with OPERA PMS is an asset

Bring your customer service expertise and passion for hospitality to Germain Hotels!
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📌 Guest Service Agent at Germain Hotels (Quebec City)
🏢 Germain Hôtels
📍 Quebec City