Elevate guest experience at Omni as a Desk Agent. Provide essential communication support and customer service, managing calls and assisting guests efficiently.
As a Desk Agent at Omni, you will direct communication between guests and staff, ensuring all needs are met professionally. Key responsibilities include managing phone calls, taking messages, and providing assistance to guests and employees alike. Accuracy in problem logging and effective response coordination are essential for successful shifts.
Key Responsibilities:
• Answer incoming hotel calls courteously and efficiently
• Direct messages and calls to respective guests or staff
• Assist guests and employees with inquiries and requests
• Log issues for quick resolution with personnel
• Manage wake-up call services and email communications
Requirements:
• Customer service experience with strong communication skills
• Ability to work independently and within a team
• Adaptable availability, including weekends and holidays
• Capacity to sit for extended time periods
Bring your customer service expertise to Omni in a role focused on guest assistance and communication.
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📌 Guest Services Desk Agent Role (Toronto)
🏢 Omni Hotels & Resorts
📍 Toronto