Drive system reliability as a Technical Support Specialist with INKAS® Group. This role focuses on resolving complex incidents within a dynamic SaaS setting while ensuring operational excellence.

Join INKAS® Group, a global leader in security and financial services, as you tackle high-impact production support challenges. As a specialist, you will manage end-to-end incident lifecycles, triaging and resolving complex issues across cloud infrastructures and distributed systems. Your expertise will impact system performance and customer satisfaction.

Key Responsibilities:
• Serve as primary escalation point for unresolved incidents
• Own the incident lifecycle from triage to closure
• Lead and contribute to incident response teams




• Diagnose issues across cloud and application environments
• Perform root cause analysis for complex incidents

Requirements:
• 3+ years in Tier 2/Tier 3 Support or similar roles
• Proficiency with Zendesk and monitoring tools like Zabbix
• Experience with MongoDB and AWS environments
• Solid understanding of networking and REST APIs
• Knowledge of Linux systems and log analysis

Utilize your technical expertise to enhance system reliability and operational effectiveness with INKAS® Group.
#J-18808-Ljbffr

📌 Technical Support Specialist at INKAS® (Ontario)
🏢 INKAS Group of Companies
📍 Ontario