We are looking for an experienced Collections Specialist to join an exciting team located in Mississauga.

Position Details

Position: Collections Clerk

Location: Mississauga

Type: Contract

Duration: 3 months contract, potential to extend or convert to permanent

Do you have the ability to do high-volume outbound calls?

Do you have experience calling other businesses to collect on late payments?

Are you comfortable having difficult conversations over the phone?

Perks

3-month contract to start with the potential to extend or turn permanent.

Competitive pay between $25-27 depending on experience, higher if French bilingual.

Free parking on site

Optional benefits plan with Securian for Health, Dental, and Life Insurance.

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Responsibilities

Routinely monitor account activity and balances utilizing various systems and reports.

Initiate contact with other companies to secure payment of outstanding invoices.

Provide invoices and/or documentation as required to aid in the escalation of payment.

Collect customer payments by payment due dates while adhering to established requirements and internal controls.

Receive inbound calls and email correspondence from customers.

Identify issues attributing to account delinquency and elevate for management feedback and involvement as necessary.

Analyze account balance and status to recommend credit holds due to non-payment.

Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection’s effort.

Provide timely follow-up on payment arrangements.

Develop and maintain a positive customer relationship.





Research and resolve dispute issues promptly.

Document the outcome of all customer communications.

Qualifications

Post-secondary education in business administration, accounting or bookkeeping is an asset.

2 + years of experience in Collections and customer service is required.

Experience working with B2B collections

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

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