- Lead assigned Continuous Improvement and Business Process Management initiatives from problem definition through implementation and sustained adoption
- Translate ambiguous business problems into structured objectives, analysis plans, and delivery work
- Analyze processes and performance using operational data, stakeholder input, root cause analysis, and process evidence
- Facilitate cross-functional workshops and working sessions to validate findings, explore future-state options, and build alignment
- Design and document improved business processes using BPMN 2.0 and BPM practices
- Identify opportunities to modernize People & Culture service delivery and improve employee experience
- Develop, operationalize, and monitor process performance measures and KPIs
- Apply process architecture and value stream concepts to assigned initiative analysis
- Translate process needs into business requirements and system considerations, including Workday-related opportunities
- Deliver internally tailored White Belt, Yellow Belt, and other continuous-improvement learning sessions

Requirements

- Bachelor's degree in Business, Operations Management, Human Resources, or equivalent combination of education and experience
- Lean Six Sigma Green Belt certification, or equivalent practical continuous improvement experience
- 5 to 7 years of progressive, hands-on experience in continuous improvement, business process management, business analysis, service improvement, or operational improvement within a complex organization
- Experience analyzing, designing, improving,



and documenting end-to-end business processes using BPM practices and BPMN 2.0
- Experience using operational data and process performance measures to identify opportunities, support decisions, and track outcomes
- Experience managing initiatives through discovery, analysis, implementation, adoption, and performance monitoring
- Experience supporting CI, BPM, or process performance training and knowledge-transfer sessions
- Exposure to process architecture and process governance concepts, including process hierarchy, value streams, capabilities, handoffs, and process inventories
- Exposure to personas, journey mapping, and service experience methods
- Exposure to AI-enabled tools, process intelligence, process mining, or automation concepts
- Bilingualism in English and French is required
- Ability to communicate clearly and persuasively with senior stakeholders, peers, and business partners
- Strong synthesis and presentation skills
- Strong end-to-end process and systems thinking
- Proactive and self-directed approach
- Sound stakeholder judgment and ability to influence without formal authority
- Candidates may be subject to skills and knowledge testing




- Candidates advancing to the next step must complete a mandatory criminal record check and potentially other background checks
- All employees must adhere to CBC/Radio-Canada's Code of Conduct

Core Competencies

Demonstrates expertise in Continuous Improvement and Business Process Management, with a robust focus on analyzing and optimizing business processes using BPMN 2.0 and Lean Six Sigma methodologies. Proficient in stakeholder engagement, performance measurement, and delivering training sessions to enhance organizational capabilities.

Highest-signal resume keywords

- Lean Six Sigma Green Belt Certification
- BPMN 2.0 Process Design
- Continuous Improvement Initiatives
- Business Process Management
- Bilingualism in English and French

ATS Optimization Keywords

Hard Skills

- Business Process Analysis
- Operational Data Analysis
- Process Performance Measures
- Value Stream Concepts
- Process Architecture
- End-to-End Process Documentation
- KPI Development
- Process Governance
- Journey Mapping
- AI-Enabled Tools

Soft Skills

- Clear Communication
- Persuasive Presentation
- Stakeholder Influence
- Proactive Approach
- Synthesis Skills

Certifications & Qualifications

- Lean Six Sigma Green Belt

Industry Keywords

- Continuous Improvement
- Business Process Management
- Service Improvement
- Operational Improvement
- Complex Organization

Tools & Technologies

- Workday
- Process Mining Tools
- Automation Concepts

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📌 Bilingual Senior Continuous Improvement Analyst (Ottawa)
🏢 Jobtailor
📍 Ottawa