Enhance your career with Nestmed as a Technical Customer Support Specialist. This full-time remote position allows you to support users while utilizing your technical troubleshooting capabilities in the healthcare sector. Nestmed is seeking a Technical Customer Support Specialist focused on providing excellent support to clinicians across our AI platform.
With a minimum of three years in technical support, you will address user issues, prioritize help requests, and work closely with product teams to enhance user experience. Your insight can make a significant difference in the clinical documentation landscape. Key Responsibilities:
- Act as the first line of support via Zendesk
- Troubleshoot and resolve client issues promptly
- Categorize and triage support tickets for clarity
- Translate insights from user feedback into actionable steps
- Collaborate with teams for a cohesive support process Requirements:
- At least 3 years in technical customer support or similar
- Strong problem-solving and technical analysis skills
- Familiarity with healthcare systems and EHR/EMR
- Excellent communication for diverse audiences
- Adaptable to rapid-paced environments Bring your technical support skills to Nestmed and help redefine healthcare documentation.