Technical Customer Success Manager

Gallea Ai | Toronto, ON | Full time: Permanent, In person

About Gallea Ai

Gallea AI builds AiOS, an Intelligent Operating System that makes an entire business conversational. Facing outward, it transforms a company's website from something visitors have to navigate into something they can simply ask, with every answer arriving instantly, accurately, and unmistakably in that brand's own voice, at any hour, leading to that brand's own conversion path. Facing inward, it puts the same intelligence in the hands of the team, so a recent hire at the front desk and a veteran manager at head office give the same official answer, in the same official wording, to the same question.

AiOS exists because we spent years inside the businesses it serves. Gallea AI began as an AI strategy and implementation consultancy, and across more than a hundred engagements we watched the same pattern repeat: companies buying AI tools that were never aligned to how their business actually runs. AiOS is our answer to that, and it is now the product this company is built around.

We're a credentialed IBM Business Partner, which means AiOS ships on enterprise-grade infrastructure with real governance behind it. That matters to the buyers we sell to. They want the capability of AI without handing their brand voice, their data and their customer experience to a system nobody can account for.

We are a small team in Toronto shipping a real product to real clients. Everyone here touches the build, the client, or both.

The role

We are hiring the person who owns the client experience from the moment a deal is signed.

That means running onboarding and training, then owning the relationship once AiOS is live.



It is called a Technical Customer Success Manager because the technical half is not optional. You will be shaping client instances, converting messy client data into the knowledge base AiOS runs on, standing up interfaces, and running our internal pipelines yourself. If your first instinct when something needs building is to open a ticket and wait, this role is not the right fit.

Why this role

- You will work at the frontier of applied AI every day: coding agents, knowledge base design, and conversational systems in live client deployments, not demos
- You are the first customer success hire. You build the team, and as we grow, you are positioned to lead it
- You work directly with the partners. No layers between you and the people making the decisions
- You get exposure to enterprise-grade tooling and our IBM partnership while working at startup speed

What you will own Onboarding and implementation

- Run onboarding end to end, from kickoff through go live, as the client's main point of contact
- Take whatever a client hands you (spreadsheets, PDF policy docs, CMS exports, product catalogues, years of FAQ pages) and convert, clean and structure it into the knowledge base that powers their AiOS platform
- Configure and build out client platforms using our internal pipeline, including interfaces and flows, without needing engineering for every change
- Train client teams, from admins to end users,



and build the enablement material that goes with it
- Set the success criteria with the client up front so that go live is measured, not just announced

Customer success after deployment

- Own the relationship post launch: adoption, account health, business reviews, renewals and expansion
- Watch usage and answer quality, find where the system is underperforming for that client, and fix what you can fix yourself
- Be the translation layer between what clients are asking for and what the product team builds next
- Turn strong deployments into references, case studies and referrals

What you bring Required

- 1 or more years in customer success, implementation, solutions consulting or technical account management, ideally B2B SaaS
- Genuine curiosity about AI. You use AI tools daily, follow the space closely, and can tell us what has changed in the last six months
- You have built working things with AI coding agents and builders, whatever your stack is. We want to see something you built
- Real comfort with messy data: CSV and JSON, cleaning and reshaping exports, and using AI to do the heavy lifting on transformation
- A track record of holding client relationships directly, including the difficult conversations
- Excellent written and verbal communication. You will be the voice of Gallea Ai in the room

Nice to have

- Familiarity with prompt engineering, RAG or knowledge base structuring
- Working knowledge of HTML and CSS
- Experience at an early stage company where the process did not exist yet
- Experience in our client verticals: Real Estate, E-Commerce, and Manufacturing

How to apply

Apply through LinkedIn or send a resume to [email protected].

📌 Technical Customer Success Manager (Toronto)
🏢 Gallea Ai
📍 Toronto