Lead the development of essential training programs for Metrolinx’s customer service team. This role focuses on enhancing skills in a dynamic rail workplace while ensuring compliance and strategic alignment.

As the CSD Training and Development Manager at Metrolinx, you’ll oversee the implementation of the CTO Learning and Performance Strategy. Your expertise in instructional design will empower GO/UP frontline employees through comprehensive training programs. You'll work on developing innovative training roadmaps that support operational excellence and navigate changes in regulations and technology.

Key Responsibilities:
• Develop and execute a comprehensive training strategy
• Implement customer service and compliance training programs




• Assess training needs and design targeted initiatives
• Monitor and evaluate training effectiveness through metrics
• Collaborate with stakeholders for program alignment

Requirements:
• Degree in Business, Education, or related field
• 8+ years in training program development
• 4+ years leading teams of trainers
• Knowledge of adult education principles
• Strong project management and interpersonal skills

Elevate Metrolinx’s customer service training by utilizing your leadership and instructional expertise.
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📌 CSD Training and Development Manager (Ontario)
🏢 Metrolinx
📍 Ontario