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With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.
Ready to take the next step in your career? Your new opportunity might be right here.
We are looking for a Uptime Center & Warranties Manager - Nors Canada to join our Aftersales team in any major Nors location.
SUMMARY: This role is the enterprise leader for equipment uptime, lifecycle performance, and the Nors Canada Warranty Program. The National Manager is responsible for maximizing customer uptime, minimizing downtime, improving warranty recovery, and developing, implementing, and continuously improving the Company's warranty processes, governance, and OEM warranty compliance .
Expected Salary range (gross/annual) $155k - 180k a year.
DUTIES AND RESPONSIBILITIES: Acts as the “Capability Builder for NORS Canada”, accountable for:
Technician and parts training systems
Real-time technical support
Knowledge management and sharing
Alignment of capability to operational needs
Roles & Expectations Business Performance Convert telematics insights into revenue opportunities
Improve PM contract renewal and penetration
Maximize warranty recovery
Operational Excellence Create visibility and control of: Down units
Warranty processes
PM execution





Drive structured escalation and problem-solving
Manage and continuously improve the Nors Canada Warranty Program, including warranty policies, processes, governance, reporting, OEM compliance, and branch support.
Identify trends and implement corrective actions to improve warranty recovery, processing efficiency, and customer experience.
Customer Impact Daily Monitor: Down units (aging, priority, blockers)
Critical telematics alarms

Escalate issues to branches/suppliers
Support resolution actions
Publish down unit report (status, aging, actions)
Review telematics activity and opportunities
Review PM contract compliance and expiries
Review warranty program performance, including recovery rates, aging claims, outstanding issues, and branch compliance.
Monthly Review: Warranty performance (recovery rate, issues)
PM contract revenue and renewal rates
Telematics monetization performance

Identify operational gaps and corrective actions
Analyze uptime trends and downtime drivers
Review branch performance on uptime execution
Improve telematics and PM processes
Annually Define uptime strategy
Improve warranty processes and OEM alignment




Optimize PM contract program
KPIs Operational Down unit aging reduction
Uptime performance (customer impact)
Warranty recovery rate
PM contract revenue and renewal rate
Process CORE COMPETENCIES Excellent written and verbal communication skills
Strong organizational skills
Excellent knowledge of digital software systems
Strong business management skills
Strong analytical skills
Strategic planning skills
Strong time management and planning skills
EDUCATION/TRAINING Post-secondary diploma and/or relevant work experience;
Proficiency in French is an asset
PARTICULAR CONDITIONS HEALTH AND SAFETY It is our expectation that all Nors Employees will conduct their work in a secure manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies
Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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📌 Uptime Center & Warranties Manager - Nors Canada (Manitoba)
🏢 Grupo NORS
📍 Manitoba