Position: Deskside Support/Help Desk/Field Service Technician
Location: Halifax, Nova Scotia
Type: Full-Time/Part-Time or Per Project
Responsibilities: Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Handle software installation/support/upgrades
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
Provide 2nd level Help Desk support
Perform basic LAN and internetworking related activities
Handle bench repairs (depot service) & remedial maintenance
Respond/update/close calls from National Dispatch/Call Management Center
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:



Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
Have 3 – 5 years of deskside support experience
Have 3 – 5 years of break-fix experience
Have robust internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Can act in a Team Lead capacity
Availability to work flexible work schedules
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must have a minimum of a Diploma from a recognized IT program
Exceptional customer service skills
Good communication skills

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