Shape IT services at Amica Support Office as an IT Service Management Analyst. This full-time contract role focuses on ServiceNow platform administration and improving customer satisfaction.

Located in downtown Toronto, Amica is seeking an experienced IT Service Management Lead/Analyst. Your expertise in ServiceNow will be crucial for managing upgrades, application support, and governance over IT operations. This position demands attention to detail and a commitment to continuous service improvement.

Key Responsibilities: • Administer and develop the ServiceNow platform • Manage all ServiceNow requests and incidents • Perform enhancements for better user experience • Lead governance for IT Service Management processes • Conduct analysis for continuous service improvement

Requirements: • Bachelor's degree in information systems or related field • Minimum 3 years ServiceNow administration experience • ITIL foundations V3 certification required • Robust communication and problem-solving skills • Experience with IT service management disciplines

Develop your ITSM career at Amica, where your expertise can drive significant improvements. #J-18808-Ljbffr

📌 IT Service Management Analyst at Amica (Toronto)
🏢 Amica Mature Lifestyles
📍 Toronto