Overview This position involves routine repetitive work in operating a central multi-line telephone serving various sections of municipal RCMP Detachment. The essential responsibility is the efficient operation of the multi-line telephone requiring positive knowledge of RCMP federal, provincial and municipal department functions.
Examples of key responsibilities include, but are not limited to: Takes messages and provides general information to the public.
Provides information in a prompt, accurate and courteous manner.
Responding to telephone calls in a law enforcement setting.
Knowledge, Skills & Abilities: Sound knowledge of standard multi-line telephone operations as well as the functions of various RCMP sections, external clients and officials.
Ability to operate a multi-line telephone system calmly and effectively at times under heavy load conditions.
Ability to deal courteously and effectively with the public.
Ability to answer a variety of internal and external inquiries orally and in writing through the telephone, email,



VMAIL & CPIC and in person.
Ability to understand, follow and relay messages and instructions.
Ability to prepare and maintain non-complex records using Microsoft Excel & Microsoft Word.
Ability to train and instruct relief operators.
Ability to use CPIC, LEIP, PROS, and PRIME software programs.
Ability to use REDMS or a similar records management system.
Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations with professionalism.
Ability to obtain and maintain an RCMP Enhanced Security Clearance.
Proficiency in another language would be considered an asset.
Qualifications and Experience: Completion of grade 12 supplemented by courses relevant to the position plus sound related experience in a busy office environment. An equivalent combination of training and experience may be considered.

#J-18808-Ljbffr

📌 Telephone Operator (British Columbia)
🏢 Choose Richmond
📍 British Columbia