Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Operational Excellence team within Channel Performance, Canadian Banking, ensuring individual goals, plans, and initiatives are executed in support of business strategies and objectives. Reporting to the Director, Operational Enablement & Service Effectiveness, this role leads the strategy development and execution of initiatives that advance digital enablement, increase straightforward service migration, and build awareness and adoption of digital capabilities across assisted channels at scale (Branch, Client Experience Centre, Virtual Advice). The role also supports sustained behaviour change within frontline teams to strengthen client and employee experiences and free capacity for teams for more complex, advice based conversations. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Is this role right for you? In this role, you will: Champion a customer focused culture to deepen client relationships and leverage broader

📌 Senior Manager, Service Migration & Digital Enablement (Toronto)
🏢 Scotiabank
📍 Toronto