You will own a revenue-carrying portfolio spanning AMI’s 12 subsidiaries. That includes scoping client needs, proposing the right brand solution, orchestrating fulfillment with internal specialists (consultants, case officers, designers, engineers, attorneys, evaluators), and maintaining a clean audit trail. In Education/visa/immigration work you will coordinate document control, milestone tracking and expectations; in Travel you will manage itineraries and in-journey changes; in Design/Printing you will drive creative briefs and production; in Shopline you will steer storefront launches; in Insurance/Financial you will align cover or product fit; in Shipping/Engineering you will plan timelines and hand-offs; and with Attorneys you will channel queries appropriately without giving regulated advice.

You’ll keep CSAT high, explain payments/refund policies clearly, meet commercial targets, and protect client data (GDPR/POPIA) throughout.​

Requirements

1. Bachelor’s degree (or equivalent experience) in business, hospitality, international relations, supply chain, or related field; 3–5+ years in client-facing account management within one or more AMI verticals.

2. Demonstrated success meeting commercial targets (revenue/retention/CSAT) while maintaining audit-ready documentation and process discipline.

3. Advanced written and spoken English; explicit, empathetic client communication across WhatsApp, email, phone and the client portal; additional languages (e.g., Arabic, Hindi/Urdu, Filipino, Bengali, French) are an advantage.

4. Time-zone agility and rota flexibility to support 24/7 operations; reliable handovers and collaboration with global teams.

5. Strong systems proficiency:



CRM and ticketing tools, document control, and spreadsheet literacy; ability to structure quotes, payments schedules and explain refund terms precisely.

6. Risk and compliance judgment: working knowledge of GDPR/POPIA, local consumer law and partner T&Cs; knows when to escalate regulated matters and never provides unauthorized immigration/visa advice.

7. Project delivery within at least two service contexts (e.g., travel bookings, admissions/visa workflows, e-commerce/design/printing, shipping/logistics, engineering timelines), with the ability to learn new verticals quickly.

8. Supplier and stakeholder management: confident negotiation with airlines/hotels, universities, logistics partners, insurers/financial institutions, and legal partners; calm de-escalation and complaint handling.

9. Analytical and commercial acumen: margin maths, pipeline forecasting, KPI tracking and variance analysis; evidence-based recommendations that balance client value and profitability.

10. High ethical standards and confidentiality; resilient under pressure, high ownership mindset, and consistent follow-through on commitments.

Benefits

1. Competitive base salary plus transparent performance-linked commission/OTE (localised by market).

2. Remote/hybrid flexibility, structured rotas for 24/7 coverage, and predictable time-off planning.

3. Medical cover/allowance and paid leave aligned to local norms.

4. Training &

certifications (e.g., IATA, customer success, data protection, sector onboarding across subsidiaries).

5. Staff travel discounts (where permitted) and concessions on AMI services (education/visa, evaluation, design/printing, etc.).

📌 Account Manager (Toronto)
🏢 AMI Group of Companies
📍 Toronto