Workplace Support Services Overview As a motivated self-starter with expert knowledge of Agile values and principles, the candidate will navigate and excel in a complex and rapid-paced corporate environment. Converting ambiguity into clarity and leading teams and stakeholders onto a clearly defined roadmap will be paramount to the candidate's success. Additionally, as a servant leader, the candidate will empower and enable teams to delivery via the Agile way of working and organizing.

Responsibilities include

-Leverage knowledge of the support environment and function to support squads with prioritization and managing of blockers / issues, escalation and solving on issues relating to the business

-Transform teams onto the Agile way of organizing and working from traditional waterfall leveraging Agile values and principles

-Enable respective team by coordinating (sometimes administering) training, bolstering collaboration, socializing best practices, implementing guardrails, etc.

-Instill the Agile mindset by continuous team and individual-level Agile coaching

-Enable teams/squads by eliminating blockers, optimizing operations, facilitating ceremonies, etc.

-As-needed coaching based on Agile values & principles

-Experience with virtual collaboration and related techniques

Qualifications and Skills Required

-Preferred: Large scale Agile adoption experience

-Preferred:



Financial sector experience

-Preferred: Support Services Experience

-7+ year of PM and/or transformation lead experience

-5+ years of working in a mature Agile environment

-3+ years of resource management experience

-5+ years of Agile Project Management experience with a proven track record

-Extensive expertise of Agile values & principles and associated methodologies (Kanban, Scrum, Scrumban) ?

-Expertise in Agile tooling, especially JIRA

-As-needed coaching based on Agile values and principles

-Experience with virtual collaboration and related techniques

-Prowess in creation and analytics of Agile reporting for both, squad improvement and management updates

-Highly motivated individual

-Self Starter who possess the ability to work in both an individual and team-based setting.

-Be able to operate in a demanding and dynamic environment

-Highly knowledgeable in MS Office suite of applications.

-Excellent written and oral communication skills

-Motivated to work and learn in a complex, fast paced environment

-Strong organization skills and attention to detail

-Ability to work and deal with ambiguity and define approaches to bring issues to resolution

-Excellent relationship building capabilities with partners both internal and external to the organization

📌 Agile Service Delivery Manager (Quebec City)
🏢 Jose Merciline
📍 Quebec City