Company Description

The North Bay Regional Health Centre (NBRHC) is a unique healthcare organization with three primary roles. It provides acute care services to North Bay and its surrounding communities, it is the district referral centre providing specialist services for smaller communities in the area, and it is the specialized mental health service provider serving all of northeast Ontario.

NBRHC has 401 beds and numerous outpatient and outreach services in North Bay and throughout the northeast region.

NBRHC is one of four major acute care hospitals serving northeast Ontario; the others being Sault Area Hospital, Timmins and District Hospital and Health Sciences North (Sudbury). The area is also served by small community hospitals like Mattawa and West Nipissing General hospitals.

NBRHC’s Regional Mental Health Services provides inpatient beds in North Bay and Sudbury and outpatient and outreach services that throughout the region—from Hudson Bay to Muskoka from Sault Ste. Marie to the Quebec border.

A major teaching centre for students in medicine, psychiatry, nursing and allied health professions, NBRHC is proud to be affiliated with the Northern Ontario School of Medicine, Nipissing University, Canadore College and several other Ontario colleges and universities.

NBRHC is truly a caring place. Our staff and physicians maintain high standards and are flexible and innovative and ready to try new approaches that will improve patient care. Patients and their families repeatedly tell us that they appreciate the warm and skilful care they receive at NBRHC.

For further information visit our website at www.nbrhc.on.ca

1. In accordance with the Ambulance Act and other appropriate acts i.e. Fire Services Act, etc. and/or regulations or policies,

and using both English and French, position performs dispatching duties which include but are not limited to the following by:

1. receiving calls from the public, medical facilities and other agencies, eliciting patient information, determining status of patient or possible hazards, advising caller of pre-arrival of ambulance medical care; determining the method offered, land,

air tiered response or other allied agencies;

2. completing and recording all stages of and all information pertaining to calls in accordance with relevant acts, manuals and legislation including C.A.C.C. policies,

procedures, guidelines, the EHS Manual of policies and procedures, the Mental Health Act, the Highway Traffic

Act,



the Occupational Health & Safety Act, Ministry of Health directives and guidelines and other such related procedures;

3. maintaining radio communications with ambulance crew(s) during course of call(s) and rendering assistance and direction as required e.g. dispatching additional ambulances or other resources and notifying hospitals as required;

4. notifying the hospital of detailed medical information of patient as advised by ambulance crew and establishing telephone patch when necessary;

5. ensuring continuity of ambulance service to all communities within the jurisdiction of the Dispatch Centre i.e. standbys, call back and liaison with other Dispatch

Centres;

6. ensuring emergency service is maintained at all times by proper co-ordination and distribution of calls;

7. maintaining familiarization with area geographical references through continued review and using CACC aids for same;

8. assisting and directing out-of-area ambulances when entering or leaving area of control in order to ensure optimum utilization of ambulance returning to home base;

9. maintaining communications with other public services and allied agencies i.e. police and fire, other ministries, hydro, etc.;

10. constantly monitoring radio communications;

11. assisting with training and monitoring of new personnel as required;

12. receiving air transfer information, monitoring flights, arranging for ambulance service and documenting all information;

13. receiving,

setting-up relay points and maintaining documentation of information as required;

14. responding to a disaster situation as directed by C.A.C.C. Multi-Causality Incident Response and Planning Guidelines and the Provincial and Local C.A.C.C. Policy and

Procedures Manual;

15. consulting with outgoing dispatchers;

16. checking availability and progress of vehicles by reviewing the status of each ambulance in the area of the dispatch control;

17. confirming vehicle availability and progress by regularly reviewing the status;

18. verifying tape recording equipment for sufficient tape time and operation;

19.



Checking telephones and radio communications equipment.

20. Must demonstrate commitment to ensure their safety,

the safety of fellow workers, patients, volunteers, and visitors.

21. Must support and contribute to a culture of safety and prevention of adverse health events in this organization.

Perform other related duties such as:

1. where required provide dispatching duties to fire service and other agencies by receiving calls from the public and/or other agencies; eliciting information, determining the most appropriate response, dispatching according resources, monitoring and documenting the calls;

2. Other duties as assigned.

Qualifications

- Qualifications as per the North Bay Central Ambulance

Communication Centre Performance Agreement required:

- Must be 18 years of age or older

- Must hold OSSGD or equivalent

- Must be able to read,

write and speak English language fluently

- Valid first aid certificate

- Valid CPR certificate

- College Communications

Course or Provincial Entry-to-Practice Training (ARISII) required

- Recent ACO experience preferred

- Robust organizational skills required

- Excellent communication skills, both verbal and written required

- Excellent interpersonal skills and the ability to work collaboratively with all members of the health team required

- Demonstrated computer keyboarding proficiency (35 wpm/90% accuracy) required

- Ability to work with minimal supervision required

- Medical terminology is an asset

- Good attendance and work record required

- Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients,

volunteers and visitors

- Must support and contribute to a culture of safety and prevention of adverse health events in this organization

- Job offer conditional upon successful completion of Criticall dispatcher testing. (for further information visit www.Criticall911.com/test_description.html)

- Bilingualism

(English/French) is required (see note)*

*NOTE:

A formal French proficiency test will be done to evaluate the proficiency level. All non-bilingual qualified candidates are encouraged to apply as such applications will be considered in the event a fully qualified bilingual applicant is not selected for the position.

Criminal Reference

Check including the Vulnerable Sector Check: recent, within three (3) months is a requirement

📌 Ambulance Communication Officer (North Bay)
🏢 North Bay Regional Health Centre
📍 North Bay