Reporting to the Director, Technology Infrastructure and IT Services, the Application Analyst provides second-level support for the applications under their responsibility. The incumbent acts as a key resource for users, power users, and internal teams to analyze, qualify, and resolve application incidents and service requests requiring functional or technical analysis.

The Application

Analyst also contributes to the evolution, configuration, and adoption of assigned systems, while participating in document management initiatives, particularly related to SharePoint governance, information organization, and business unit support. RESPONSIBILITIES

Second-Level Application Support Provide second-level support for assigned applications, including the analysis, diagnosis, documentation, and resolution of application requests in collaboration with relevant stakeholders;

Contribute to optimizing the user experience and promoting the adoption of Microsoft 365 solutions throughout the organization;

Evaluate application enhancement requests by analyzing their operational, functional, technological, and financial impacts;

Collaborate with project managers, business owners, and vendors in the implementation of application changes;

Ensure that all interventions comply with established policies and standards, while maintaining regular follow-up on files, issues, and resolution options;

Participate in the continuous improvement of application support processes through solution documentation and the promotion of best practices. Microsoft 365, SharePoint, and Document Management Advise and support users in the use and adoption of Microsoft 365 tools, particularly SharePoint, Teams, OneDrive, and related collaboration features;

Contribute to document management projects by participating in needs analysis, information architecture, document repository configuration, and access management;

Support business units in adopting document management, collaboration,



and secure information-sharing best practices through training, coaching, and knowledge transfer activities;

Participate in testing, configuration validation, and deployment of changes related to Microsoft 365 tools and assigned applications;

Produce and maintain practical, user-friendly documentation;

Act as a liaison between internal stakeholders, vendors, and IT teams for application and document management initiatives in which they are involved.

Desired Profile

Diploma of College Studies (DEC) or Bachelor’s degree in Computer Science, Information Systems, Information Management, Business Administration, or an equivalent combination of education and relevant experience;

Training and/or demonstrated practical expertise within the Microsoft 365 environment, particularly SharePoint, Teams, OneDrive, and related collaboration tools;

Minimum of five (5) years of experience in application support, incident management, and user support, including active participation in document management projects and SharePoint environment configuration;

Demonstrated commitment to continuous learning, professional development, and technology monitoring;

Ability to understand business processes and translate requirements into simple, effective, and secure application solutions;

Solid skills in functional, technical, and end-user documentation, as well as the ability to simplify technical concepts;

Excellent problem-solving, analytical, prioritization, and follow-up skills;

Ability to collaborate effectively with multidisciplinary teams, vendors, managers, and users across various departments;

Strong attention to detail, autonomy, customer service orientation, and ability to manage priorities.

Assets

Microsoft certification related to Microsoft 365, SharePoint, Power Platform, security, or information governance;

Knowledge of ITIL best practices, IT service management, or support processes;

Knowledge of Power Apps, Power Automate, and/or Power BI;

Interest in and/or practical knowledge of artificial intelligence applications within Microsoft 365, particularly Microsoft Copilot.

📌 Application Analyst and Microsoft support (Quebec City)
🏢 Port of Québec
📍 Quebec City