Citi's Banking Technology comprises of diverse, talented professionals located globally. Citi's Investment, Corporate and Commercial Banking provides comprehensive relationship coverage along with a full suite of products and services. Our mission as a business focused technology organization is to provide best-in-class products and services to our global clients.

Banking technology is focused on building a cross‑functional team of talented individuals and creating a unique platform to deliver products that will disrupt the industry through technical innovation and creativity.

Banking

Technology is looking for an experienced Application Support Analyst – Senior with strong Java development expertise and a passion for exploring AI technologies. This position uniquely combines Strong Java development foundation with hands‑on coding responsibilities Application support expertise in high-pressure, client‑facing environments AI exploration and integration opportunities to drive innovation in support operations. Applies analytical thinking and knowledge of data analysis tools and methodologies.

Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Applies skilled judgment when interpreting data and results.

Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Has experience in demanding client‑facing environments, such as a trading floor or client site, where quick turnaround and performance under pressure are critical.

Core Technical

Skills (Required) Java Development Expertise: 2+ years of hands‑on application development experience with strong proficiency in: Core Java and Object‑Oriented Programming (OOP)



principles Java Spring Boot framework and related stack RESTful API design and implementation Microservices architecture and best practices Application Support Experience: 6+ years in application support role, with proven ability to troubleshoot and resolve complex technical issues Database Proficiency: Hands‑on experience with Oracle, MS SQL, and MongoDB Frontend Technologies: Good understanding of Angular 2+ and UI/UX design principles Enterprise Application Support: Experience supporting mission‑critical enterprise applications AI & Emerging Technologies (Required/Preferred) Interest in AI: Demonstrated curiosity and eagerness to explore artificial intelligence technologies AI Experience (Highly Preferred): Implementing AI‑powered monitoring tools and predictive analytics for incident detection Leveraging generative AI for documentation, troubleshooting guides, or automation Using AI‑driven anomaly detection for system monitoring and optimization Additional Technical Skills Experience in configuring, debugging, or supporting business applications in Capital Markets, preferably Debt or Equity Capital Markets Excellent writing and communication skills, with ability to translate technical concepts into business‑friendly language Application Support & Development Provide technical and business support for users of Citi Applications, including providing quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements Write and maintain high‑quality Java code for application enhancements, bug fixes, and new features using Spring Boot, RESTful APIs, and microservices architecture Act as a liaison between users/traders, interfacing internal technology groups and vendors,



and serve as an advisor or coach to new or junior analysts Participate in application releases, from development, testing, and deployment into production Perform post‑release checkouts after application releases and infrastructure updates Develop and maintain technical support documentation AI Integration & Innovation Explore and integrate AI technologies into support workflows to improve efficiency and automate repetitive tasks Leverage AI‑powered monitoring tools and predictive analytics to proactively identify root causes and prevent future incidents Develop and enhance support documentation and troubleshooting guides using generative AI to ensure rapid and accurate resolution of recurring issues Continuously monitor application performance and stability, utilizing AI‑driven anomaly detection to optimize system reliability and minimize downtime Bachelor's/University degree or equivalent experience Time Type: Full time Primary Location Full Time Salary Range: $120,800.00 - $170,800.00 Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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📌 Application Support Lead Analyst - Vice President (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga