Lead the application support team at a global level in a high-impact Support Delivery Manager position. Drive operational excellence, manage major incidents, and improve service efficiencies for enterprise applications. As a seasoned Support Delivery Manager, you will oversee the Application Managed Services delivery, ensuring SLA compliance and customer satisfaction.

Your expertise in ITIL-based service operations and automation will facilitate continuous improvements and the management of global support teams. This role is pivotal for managing critical incidents and delivering on operational excellence in a fast-paced environment. Key Responsibilities:

- Ensure accountability for end-to-end support service delivery
- Manage engagements for Application Managed Services




- Oversee service performance based on SLAs and KPIs
- Conduct regular service reviews with stakeholders
- Lead L1, L2/L3 Support Engineers and QA teams

Requirements:

- 15+ years in Application Support or AMS
- Robust experience in ITIL service management
- Proven leadership in managing global support teams
- Experience with major incident management
- Knowledge of automation and continuous improvement

Elevate your career by driving innovation and operational efficiency in this vital Support Delivery Manager role.

📌 Application Support Delivery Manager Role (Toronto)
🏢 Compunnel
📍 Toronto