- Lead operations of the Internal Communications function, including internal communications advisors and the content integration centre
- Optimize resource allocation, team delivery capacity, service quality and achievement of expected results
- Coordinate the function's components to ensure collaboration, consistent partner experience and efficient execution of organizational priorities
- Mobilize, support, coach and develop employees; oversee recruitment, integration, performance evaluation and development
- Plan, prioritize and allocate resources while maintaining visibility of priorities, workloads, deadlines and operational risks
- Optimize collaboration across content advising, planning, drafting, integration and dissemination operations
- Establish and monitor indicators for operational efficiency and service quality
- Identify and implement improvements to increase operational fluidity, efficiency and predictability
- Support advisors with communication strategies and plans and complex, sensitive and high-visibility issues
- Contribute to continuous improvement of practices, processes, tools and work approaches
- Collaborate with the Practice Lead and Director to strengthen the function
- Translate field needs into concrete solutions and support adoption of new practices, tools and standards
- Help evolve the use of artificial intelligence and new technologies to improve efficiency, deliverable quality and team capacity

Requirements

- Significant experience in internal communications, organizational communications or strategic advisory services
- Proven management, mobilization and development experience with professionals in expertise or advisory services
- Over 10 years of relevant experience




- At least 5 years in a management role with direct employee supervision
- Mobilizing leadership, political acumen and ability to influence stakeholders at all levels
- Ability to plan, prioritize and manage resources, capacity and operations in a complex, changing workplace
- Professional judgment, client focus and ability to navigate strategic or high-visibility portfolios
- Interest in innovation, continuous improvement and integrating artificial intelligence into professional practices
- University education in a relevant field, or an equivalent combination of education, experience and achievements
- Intermediate English and advanced French

Core Competencies

Demonstrates expertise in internal communications and strategic advisory services, with a strong focus on resource management, operational efficiency, and team development. Proven ability to influence stakeholders and integrate innovative practices, including artificial intelligence, to enhance communication strategies.

Highest-signal resume keywords

- Internal Communications Management
- Team Development and Mobilization
- Resource Planning and Allocation
- Stakeholder Influence and Political Acumen
- Continuous Improvement and Innovation

ATS Optimization Keywords

Hard Skills

- Operational Efficiency Monitoring
- Resource Management
- Performance Evaluation
- Communication Strategy Development
- Content Integration
- Project Management
- Artificial Intelligence Integration
- Strategic Advisory Services
- Complex Issue Navigation
- Organizational Communications

Soft Skills

- Leadership
- Client Focus
- Professional Judgment
- Collaboration
- Coaching

Industry Keywords

- Organizational Priorities
- Operational Risks
- High-Visibility Portfolios
- Content Advising
- Innovation

📌 Assistant Director - Internal Communications (Quebec City)
🏢 Jobtailor
📍 Quebec City