Firehouse Subs, founded by real firefighters, is known for its hearty, flavor-packed subs and welcoming team environment. We are currently seeking dedicated and enthusiastic Assistant Manager to join our Kelowna location. The ideal candidate is customer-focused, dependable, and eager to contribute in a fast-paced food service environment.
The Assistant Manager position plays a key role in supporting the daily operations of the restaurant while ensuring Firehouse Subs standards for people, product quality, cleanliness, and an Exceptional Guest Experience are consistently achieved. The Assistant Manager also supports sales growth, operational excellence, and team development to help drive overall restaurant success.
Responsibilities
- Assist with ordering supplies and maintaining overall restaurant cleanliness and maintenance
- Ensure compliance with applicable legislation including food safety, health & safety, and employment standards
- Enforce and follow established Firehouse Subs operational procedures and brand standards
- Maintain high standards of guest service and hospitality
- Resolve guest concerns professionally and turn potentially negative situations into positive experiences
- Assist in implementing and supporting company incentive and performance programs
- Support staffing and scheduling to ensure proper coverage during all shifts
- Perform floor leadership duties and assist in various operational areas during busy periods to maintain optimal guest service levels
- Help coach, motivate, and support team members to achieve operational goals
What We’re Looking For
- A strong passion for customer service and hospitality
- Excellent communication and leadership skills
- Strong operational and organizational abilities
- A passion for coaching, mentoring, and developing team members
- Ability to thrive in a fast-paced environment
- Open availability
Qualifications
- 1+ year of restaurant management experience required
- Excellent customer service and hospitality skills
- Experience handling cash transactions and basic financial reporting
- Familiarity with POS systems, Back-Office Software, and Google Docs/Sheets an asset
- Ability to lead a diverse team while promoting teamwork and collaboration
- Strong multitasking and problem-solving skills in a fast-paced environment
- Long-term commitment is required
Schedule Information
- Open Availability 9:00 AM to 11:30 PM.
- Thursday, Friday and Weekend availability is mandatory.
- Holiday availability is preferred.
Additional Requirements
- Applicants must reside in Kelowna.
- Only applicants who are genuinely interested in a career in the restaurant industry should apply.
- Candidates with solid references preferred.
- Driving – Class 5
- Food Handler Certificate