The Customer Service Intermediate Analyst is an intermediate‑level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. English/French) ~ Provide coaching and support to team and serve a point of contact for esclations ~ Advise on and advocate the implementation of process improvement and reengineering to improve client experience ~ Maintain knowledge of new market and regulatory requirements affecting client portfolio/base ~ Escalate customer feedback, processing delays and errors appropriately ~ Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary ~ Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control setting ~ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.



2-5 years of customer experience ~ Bilingual in English and French required ,demonstrate proficiency in speaking, reading, and writing both languages. ~ Demonstrated project management and organizational skills to prioritize multiple tasks ~ Proven self‑reliance and accountability and ability to manage risk ~ Consistently deliver high‑quality customer service with focus on building client relationships and achieving quality results Bachelor’s degree/University degree or equivalent experience Bilingual in English and French (spoken and written) required Customer Service Institutional Customer Service Full time Primary Location Full Time Salary Range $We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening.

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📌 Bilingual Client Services Analyst (Toronto)
🏢 Citigroup
📍 Toronto