Start date: July 22, 2026 / August 26, 2026

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Bilingual Customer Service Representative

Permanent position in travel assistance within a dynamic international environment. This customer service role involves supporting travelers during medical and non-medical situations, coordinating required services, and explaining insurance coverage. Rotating schedule from 7 am to 11 pm with a hybrid work model requiring office presence in Montréal or Sherbrooke.

What is in it for you:

- Hourly salary of $23.69.
- Permanent position between 32 and 40 hours per week.
- The number of hours may vary based on operational needs.
- Full time, on-site presence required during the first three (3) months for training.
- After training, transition to a hybrid work model with a requirement to be in the office six (6) days per month.
- Rotating schedule based on business needs.
- Availability required from 7 am to 11 pm, Sunday through Saturday, including holidays.
- Business hours may change based on operational requirements.
- 3 weeks of vacation.
- Comprehensive group benefits including health insurance (prescription drugs covered at 100%), dental insurance, life insurance, and travel insurance.
- Retirement savings plan.
- Flexible work environment with various on-site amenities including on-call doctors and dining facilities.
- Wellness program including a fitness center, physical activities, and health-related conferences.
- Opportunities for career advancement and professional development.
- Financial assistance program for continuing education.

Responsibilities





- Answer incoming client calls and provide professional and empathetic support.
- Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
- Open claim files and direct clients to the appropriate healthcare providers.
- Explain travel insurance coverage, including applicable exclusions and maximum limits.
- Authorize certain medical tests and coordinate required services when necessary.
- Assist clients throughout the claims process and ensure appropriate follow-ups.
- Document interactions and transactions in the claims management system.
- Collaborate with various departments to resolve client requests and complaints.
- Maintain a high level of customer service in a fast-paced, team-oriented environment.

What you will need to succeed:

- College diploma or equivalent.
- Experience in customer service, telecommunications, or claims assistance.
- Bilingual in English and French to assist clients in both languages.
- A third language will be considered an asset.
- Excellent communication skills and professionalism.
- Strong customer service orientation.
- Ability to work in a dynamic, team-based environment.
- Strong computer skills including Microsoft Office and Internet use.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

📌 *Bilingual Customer Service Representative (MTL, QC) (Montreal)
🏢 Recrute Action
📍 Montreal