We are currently seeking two Bilingual Customer Service Representatives for contract (one-year) positions who provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions. Provides information and solutions to customers to retain business, enhance customer loyalty including offering insurance products for enrollment.

Description

We are currently seeking two Bilingual Customer Service Representatives for contract (one-year) positions who provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions. Provides information and solutions to customers to retain business, enhance customer loyalty including offering insurance products for enrollment.

Responsibilities

- Provide accurate, prompt and quality response to telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance products
- Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes
- Respond to customer requests within the service, quality and performance standards determined by the department. Able to provide accurate and prompt response to telephone and written customer inquiries using automated system
- Research and process customer inquiries and transactions using the appropriate Company systems, databases, product manuals and other appropriate reference material
- Maintain knowledge of policy contracts, including additional benefit riders, provisions provided, the features and benefits of each contract,



processing procedures and governmental regulations, so that customer inquiries can be answered accurately
- Reads and understands all Bulletins and Alert notifications
- Identifies and alerts management to changes/delays/possible errors and unexpected service requests
- Provides information and adjusts coverage to retain business and enhance customer loyalty

Requirements

- Completion of University degree considered an asset
- Fluent in French and English
- One year of relevant experience in a customer service environment , and 1-2 year’s sales experience
- Familiarity with business/ insurance practices and principles LOMA course an asset
- Ability to work independently and in a team environment
- Strong analytical and listening skills required to clearly articulate product features and benefits/values to customers
- Excellent verbal and written communication skills with ability to influence customer attitudes/behaviors

Skills & Requirements

Responsibilities

- Provide accurate, prompt and quality response to telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance products
- Answer all customer questions concerning benefits, provisions, billing,



options and allowable contractual changes
- Respond to customer requests within the service, quality and performance standards determined by the department. Able to provide accurate and prompt response to telephone and written customer inquiries using automated system
- Research and process customer inquiries and transactions using the appropriate Company systems, databases, product manuals and other appropriate reference material
- Maintain knowledge of policy contracts, including additional benefit riders, provisions provided, the features and benefits of each contract, processing procedures and governmental regulations, so that customer inquiries can be answered accurately
- Reads and understands all Bulletins and Alert notifications
- Identifies and alerts management to changes/delays/possible errors and unexpected service requests
- Provides information and adjusts coverage to retain business and enhance customer loyalty

Requirements

- Completion of University degree considered an asset
- Fluent in French and English
- One year of relevant experience in a customer service environment , and 1-2 year’s sales experience
- Familiarity with business/ insurance practices and principles LOMA course an asset
- Ability to work independently and in a team workplace
- Strong analytical and listening skills required to clearly articulate product features and benefits/values to customers
- Excellent verbal and written communication skills with ability to influence customer attitudes/behaviors

📌 Bilingual Customer Service Representative (Toronto)
🏢 Canadian Premier
📍 Toronto