Division: Industrial - SprayOffice Location: Laval, QuebecLanguages Required: French & English (fluency in both)WHY JOHN BROOKS COMPANY?We have an enthusiastic work environment with tight-knit culture, employee-led committees, annual health & wellness subsidy – to name a few!We love celebrations including employee achievement awards, formal service award program, and milestone birthdaysFUN FACTSThe average tenure is 11 yearsWe love to promote from within – all our current Sales Managers were promoted into their positionsWe have close to 200 employees from coast to coastWe’re continuing to grow – we’ve doubled in size over the last 6 years!Specific to sales, 80% of our Outside Technical Sales Reps surpassed their forecast in 2021We offer an attractive compensation and benefits package including:Competitive remuneration plan including base salary and incentiveCompetitive vacation planExtended health and insurance benefits and Company Group RRSP with employer contributionsPURPOSEUnder the supervision of the Inside Sales Supervisor, the Bilingual Customer Service Representative is responsible for the pricing, quoting, and order entry functions for John Brooks spray products, associated with the day to day customer inquiries. The ultimate strategic goal is to ensure total customer satisfaction while meeting or exceeding the branch sales and profitability targets, among other targets.RESPONSIBILITIESEnsure a timely, professional response to all customer inquiries by:Defining customer requirements – delivery, product, price, product identification, order status, etc.Providing quality quotesCoordinating with suppliers as necessarySending out technical information when appropriateProviding feedback regarding order & shipment statusReferring advanced technical inquiries to the appropriate personnelEfficient and timely entry of customer orders into order entry system by:Developing a detailed knowledge of the order entry systemFocusing on details – ensuring correct price, product number, description,



etc.Identifies any low stock/stock out issues and escalates it to the appropriate person(s) for review and actionProvide superior customer service by:Working with internal team(s) to proactively expedite on critical orders and/or orders for target accountsKeeping customers informed of status of orders, inquiries, shipments, problems, etc.Referring to others for technical recommendations as requiredExhibiting courtesy, patience, and displaying a positive attitude when dealing with all customersBuilding customer relationships focusing on target accountsProviding support for Level 1 technical callsUnderstanding what inquiries or issues should be escalated to the Supervisor and asks for assistance, as neededAssists the Outside Sales Teams by:Having a solid awareness of company, branch, and territory targets and strategies (i.e.: Target Accounts)Identifying and sharing leads /opportunities to the appropriate Outside Sales RepKeeping in regular communication with Outside Sales team – informing them directly of any issues, concerns, or problems with their accountsExecuting quotation follow-up as well as maintaining and updating sales quotation logOther:Implement the company’s strategies and vision by acting on opportunities to “up-sell” or “cross sell” with customers for expanding business and encouraging the “systems approach”Responsible for appropriate,



timely and consistent self-developmentOther related duties which may be assigned from time to timeQUALIFICATIONSEssential:College Diploma in a related fieldStrong written and verbal communication skills in both English and FrenchA minimum of 1-3 years of related experience (B2B customer service)Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)Must exude an enthusiasm, passion, confidence, and an optimistic attitudeMust be a collaborative and a supportive team playerExcellent interpersonal and communication skillsExcellent attention to detailBe able to “think on your feet” and assist customers in solving problems and demonstrate creativityMust demonstrate initiativeAbility to develop and maintain key relationships with both internal and external contactsExcellent planning, organizational, and time management skillsMust deal with unclear or imprecise requests for information; contacts with customers regarding complaints or service irregularities may be involvedMust have a passion for learning and staying current with the Company’s products to answer customer questions.A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovationDesirable:Working knowledge of fluid handling equipment and technical/mechanical processesWorking knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systemsWORK ENVIRONMENTFast-paced environment in a dynamic competitive industryBranch office locationDaily customer and inter-departmental/branch communication via telephone calls, faxes, emails and virtual meetingsExposure to deadlines, multiple demands and priorities, multi-tasking, and interruptionsMust be fully vaccinated against COVID-19 with all required doses of a vaccine approved by Health Canada. John Brooks will provide reasonable accommodation to individuals who cannot be vaccinated due to medical reasons or any other ground protected by the Canadian Human Rights Act.

We are committed to providing equal employment opportunity for people with disabilities. At the candidate's request, accommodations will be available at all stages of the recruitment process.

📌 Bilingual Customer Service Representative - Spray (Laval)
🏢 John Brooks
📍 Laval