Job Responsibilities

- Confirm / document current state workflows, identify bottlenecks and opportunities for streamlining, using digital tools and/or automation.

- Define appropriate and achievable recommendations for SDPR to gain efficiencies in workload management, including Key Performance Indicators (KPIs), quantifying expected outcomes (e.g. time savings) and how outcomes will be measured.

- General public sector business consultation services including workload modeling of Service Delivery Division service lines.

Skills and Experience:

- Experience leading multi-discipline teams in a business initiative to design and align current business systems with business processes, and have created and followed a change management plan to move from an ‘as is’ state to the ‘to be’ state.

- Expertise in Project Management,



Business Process Analysis and Change Management to ensure the delivered product meets quality expectations

- Experience managing effective communication with project stakeholders at all levels from diverse work units

- Experience working with a diverse range of technical and business stakeholders to understand business needs, document current state workflows, identify bottlenecks and define appropriate and achievable recommendations for efficiency gains in workload management

- Experience developing and measuring Key Performance Indicators (KPIs) and quantifying expected outcomes.

📌 Business Consultant - Level 2 (Victoria)
🏢 Live Assets
📍 Victoria