Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune (phone hidden) companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a role as a Clearance and Settlement Specialist (Senior) with our large consulting client, workig onsite at a major financial services client in the downtown Montreal area.

Role: Clearance and Settlement Specialist (Senior)

Type: Permanent

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: $80,000 - $85,000 + 9% bonus + 3-5 weeks paid vacation + RRSP contribution + benefits + sick/personal days

RESPONSIBILITIES

Provide prompt resolution of functional and technical issues and escalate incidents appropriately

Solve functional problems in a complex financial environment involving multiple applications and architectures at regional and global levels

Provide functional and technical expertise to deliver maintainable, high-quality solutions, including documentation and support materials

Act as the primary point of contact for global technology teams, client onboarding teams, compliance, risk, operations, and front office users

Understand user pain points and translate them into actionable technical requirements

Communicate incident status, root causes, and resolutions in clear business language

Collaborate with development teams in Bangalore, New York, and Paris

Configure systems based on user needs and monitor platform stability





Understand regulatory requirements and constraints

Manage user queries, including occasional data search requests

Respond to end users within SLA timelines and document all interactions, case histories, and resolutions

Investigate technical processes through error logs and documentation to identify solutions and improve efficiency

Ensure compliance with internal standards and IT processes

Provide timely reporting on production and project status to stakeholders and IT management

Communicate effectively (written and oral) with various stakeholders at different levels

Partner with global support teams (Paris/Asia) to deliver high-quality support

Maintain strong customer relationships with end users

Contribute to continuous improvement by optimizing workflows and reducing manual interventions

REQUIREMENTS

Mandatory

Bachelor's degree in Computer Science, Engineering, or equivalent experience

3+ years of experience as a Support Analyst

Familiarity with ticketing systems (ServiceNow, Jira) and ITIL frameworks

Strong proficiency in SQL and experience with relational databases

Experience with Unix/Linux systems

Strong analytical and problem-solving skills

Ability to work in quick-paced, high-pressure, multitasking environments

Excellent communication and stakeholder management skills

Strong attention to detail and documentation discipline

Strong team player

English required

Nice to Have

Python scripting for automation

ITIL certification

Familiarity with monitoring tools

Experience with cloud platforms (Azure, AWS, GCP)

📌 Clearance and Settlement Specialist (Senior) (Montreal)
🏢 Tech Talent International
📍 Montreal