Join Swish as a Customer Care Representative About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs.

Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry &

- Warewash, Floor Care &
- Matting, Cleaning Tools &
- Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role: As a Customer Care Representative, your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of Swish’s products will be key assets.

Key Responsibilities: Support the day-to-day operations of Swish’s retail store by welcoming and serving customers, identifying their needs, recommending appropriate products, processing and invoicing orders, and maintaining effective retail merchandising standards

Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs

Accurately take customer orders by email or telephone in an efficient manner

Assist customers with online orders or questions related to Swish’s website Proactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new products

Develop an extensive knowledge of Swish’s products and services in order to assist customers with best-in-class cleaning solutions When necessary,



handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved

Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s

Complete invoicing, billing, and reporting

Utilize ERP and CRM platforms with confidence

Communicate with various teams and branches to obtain stock to fill backorders

Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs What You Bring: High School diploma

1-2 years’ experience in a customer-facing role. Sales experience is considered an asset

Basic customer service skills to confidently and accurately address customers’ needs

Organizational and multitasking skills

Strong computer and technical skills including experience with MS Excel

Experience with a CRM and other sales technologies is considered an asset eCommerce experience considered an asset Attention to detail to accurately process invoices and reporting

Professional demeanor and telephone etiquette Job Details &

What We Offer A people-first company Membership in the Swish family — we treat our employees with integrity and have since 1956 The role Location: Dartmouth, NS

Hours of Work: Monday to Friday – 8AM to 5PM Salary: Starting at $43,000 annually Variable compensation: Annual performance bonus eligibility

Vacation: Starting at 3 weeks Benefits from Day 1 Company-paid Extended Health &

- Dental Care

Company contributions to a Registered Retirement Savings Plan (RRSP)

Employee &

- Family Assistance Program (EFAP) Extras that matter Rewards &
- Recognition program that celebrates excellent work and meaningful contributions

Access to hundreds of employee discounts across home, wellness, travel, fashion, and more

Unlimited training and development with an industry-leading brand to help you grow your career Role Information: Existing vacancy

📌 Customer Care Representative (Dartmouth)
🏢 Swish
📍 Dartmouth