Join O'Dell HVAC Group as a National Customer Experience Manager to enhance service models across Canada. This fully remote role focuses on improving customer interaction processes and ensuring seamless service delivery. In this hands-on management position, you will collaborate with various departments to establish a unified customer experience.

You will implement a national service model, assess existing customer inquiries, and identify areas for improvement. This role is pivotal to fostering customer-centric practices while working with regional leaders to drive continuous improvement throughout the organization. Key Responsibilities:

- Develop and implement a national customer experience model
- Assess current management of customer inquiries across departments




- Establish service standards and escalation processes
- Coordinate with departments for effective coverage
- Monitor service performance and manage escalations

Requirements:

- Minimum five years in customer experience or related fields
- Experience improving customer-facing processes
- Solid project management and communication skills
- Proficiency with CRM and customer service platforms
- French-language capability is an asset

Enhance your career by driving customer experience excellence with O'Dell HVAC Group.

📌 Customer Experience Manager - O'Dell HVAC Group (Calgary)
🏢 O'Dell HVAC Group
📍 Calgary