Livestock Canada is looking for a full time Customer Experience representative who will develop a best-in-class online experience for our customers. You will also be taking an analytical approach in funnelling orders in order to optimize customer satisfaction and retention rates.
The Responsibilities:
- Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats and socials).
- Maintaining and updating customer orders and information as they occur.
- Managing order processing in order to funnel orders to the appropriate channels for shipping and handling.
- Creating and maintaining current customer support initiatives and strategies to increase revenue and retain existing customers.
The Requirements:
- Experience working in E-Commerce, Customer Service or Digital Sales.
- Exceptional analytical and problem solving skills.
- Working knowledge of web based analytics tools such as Shopify.
- Proficient in Microsoft Office applications and Google Suite.
- Ability to meet deadlines and work independently and as part of a team.
- Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes.